IT Leaders Enterprise Services
IT Leaders was founded in 2002 as an IT support provider for the SME sector.
Over subsequent years it grew in size and locations, to now cover SE QLD directly, and also has on the ground national coverage via it's support partner network.
In 2007 we discovered that by cutting our teeth in the very competetive SME sector, that we had developed products, systems and an ethical and results-driven culture which allowed us to blitz the vast majority of corporate IT firms we examined. With an efficiency born from delivering cost effective results to our SME clients, and the latest client support technology now integrated into our business, we expanded our corporate client portfolio and continue to do so.
IT Leaders today utilises best-practice methodology for supporting clients, complete with SLA-escalated ticketing system, fully equiped and skilled Support Desk team.
Our organisation utilises world-leading network monitoring, reporting and management tools and demonstrations of this technology often astound and impress CIOs.
Our key focus for the years ahead is to provide dynamic IT outsourcing services to the enterprise market. We understand that CIOs and IT Managers need to squeeze the best value from their budget, whilst maintaining support AND getting projects finished on time and on budget.
Our suite of products and services is designed specifically to assist you in those goals, including the latest in cloud computing / virtual server solutions.
Why You Might Want to Use IT Leaders to Supplement Your IT Department
1. The ability to meet your needs dynamically. As you gain or lose staff, we can fill the gaps, whatever they may be.
2. A skilled and efficient Support Desk team that is second to none.
3. Our recruitment procedures (refined with 6 years of work) ensure that we never hire ineffective staff.
4. A wide variety of skilled Engineers including talents in:
- Server Engineering, including the latest virtualising and Blade technologies
- Mail Servers and latest technologies including MS Server 2008 and MS Exchange 2007.
- Network Engineering, including complex routing / WAN needs
- Security Experts, with a specialised and detailed Security Audit service
- Intranet development, with Sharepoint and InfoPath
- Database development and administration including SQL expert administrators.
- The latest disaster prevention systems and multi-site automated data replication services
- Internet & VPN technologies. We are a Telstra Data Partner and can provide advanced single or multi-site Internet solutions.
- Check out our unique high speed low cost internet solution for remote areas - satellite speed at a fraction of the cost.
http://itleaders.com.au/process/views/caseStudies.html?csId=632
5. Independant IT Auditing service. Some CIOs and CFOs use this service to verify that their IT department is doing the right job. Others use it when IT Management changes, in order to ensure that issues are found and dealt with promptly. We can provide just the analysis & report, or we can provide any/all remedial maintenance that is required arising from the Audit.
6. The DRIVE [IT Assist] Service which can provide any or all of the following, customised to your needs:
- Level 0 support (call logging into either our ticketing system or yours)
- Level 1 support (resolving user queries and desktop level support)
- Level 2/3 support (resolving server or network-level issues)
- Monthly reporting on health and utilisation of all devices on the network, with a particular focus on ensuring equipment is maximising business productivity.
- Strategy meetings to provide advice on aligning business goals with technology requirements
- Automatic identification & restocking of low printer consumables (our software updates up real time on your EXISTING equipment toner levels)
Other IT Leaders Services You Might Require
7. Full procurement & delivery service for all technologies including servers, networks, desktops, notebooks, security and networking equipment. We get better buy prices than you will, and pass the savings into you. We are partners and/or certified by the leading brands including Hewlett Packard, IBM, Sony, Microsoft and Trend Micro.
This includesSOE procurement support. We can arrange for your Desktops, Notebooks and Servers to arrive to any of your locations with a software set of your choice. With the correct access we can even go so far as to remotely connect the machine to the domain and complete setup of software such that when the computer is received, it is plug-and-use.
8. High speed Internet for remote Australian locations. Around 5.8Mbps / 1.8Mbps with no phone lines or fibre required!
http://itleaders.com.au/process/views/caseStudies.html?csId=632
9. Power Protection Services - from recommending and supplying surge protection, through to battery backup systems and Power Logging.
10. Green Technology Disposal - preventing electronic landfill
11. Backup and Disaster Recovery Services - including the latest technologies and online backup services.
12. Websites and advanced web marketing facilities - 3rd Generation WSA Certified Websites. (Article: Do Websites Produce a Return on Investment? )
13. Telephony equipment including PABX systems that are VoIP-ready.
14. Virtual Server projects - turning your many servers into far fewer servers. Case Study here.
15. Hosted Virtual Server environments in our state of the art data cente - do you really need to buy yet another physical server?
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