Results of March 2008 SME Technology Survey

Written on the 1st of May 2008 by Scott Jones

IT Leaders recently conducted an SME technology survey aimed at enterprise managers and owners.
Here are some key findings you might be interested in:


The Top 3 concerns with an IT provider were:

1. fast resolution to issues,

2. consistency of service,

3. You having to spend as little management time as possible on following up IT issues.


The Top 3 areas of IT frustration:

1.Staff Complaints about slow or non-functional technology

2. Technology issues lowering the pace at which your business COULD run if everything was working well.

3. Issues not resolved properly/completely by vendor


Some other stats:

42% of respondants said that their number 1 priority was fastest possible problem resolution

61% of respondents said they would find the assistance of a trusted consultant useful in helping them plan their technology needs

25% of respondents said that they found IT costs hard to budget for because they seemed totally random