Careers with IT Leaders
All employees of IT Leaders enjoy the following benefits:
- A progressive and flexible management style
- Working with an Elite Team (there are NO average performers)
- A high degree of self management
- A detailed career path
- Full-time salaried position (we do not hire casuals nor try to use tricky methods to increase your work hours or reduce your pay rate.)
- Above award rates of pay
- Bonus systems to link performance to remuneration
- Generally predictable working hours and little if any overtime.
Here are some of our current Key Staff.
Current Positions Vacant:
NO POSITIONS ARE CURRENTLY VACANT - PLEASE CHECK BACK SOON.
Support Desk 2nd Level
About Us:
A forward-thinking IT company with dynamic management, expanding on its 5 years of solid growth. We are based on the Gold Coast and have a second branch in Brisbane (Springwood), with plans to expand to 5 branches in SE QLD over the next 3 years. We have an unfaultable reputation in the SME sector; a highly ethical company delivering on its promises to both clients AND staff. We have very high client and staff retention rates as evidence of this success.
There are no poor performers in our elite teams; everyone is technically skilled, excellent at communication, and great to work with.
About You:
You are a Support Desk professional who has superb communications, organisational and technical skills. You have probably worked for unappreciative or disorganised ICT Firms before and you're looking for an excellent work environment, respect in your workplace, an elite team to work with and a large degree of autonomy in technical work. You crave some variety and a supportive environment in which to advance your skills further.
You have relevant recent employment experience with AT LEAST advanced technical skills in the following: (this is not negotiable)
- Windows 2000 / XP / Vista - Install, configure, diagnose, repair
- Knowledge of desktop computer hardware - dismantle, diagnose, repair
- Knowledge of LAN, & WAN essentials, and experience diagnosing the source of LAN & WAN problems.
- Solid experience with various common business softwares such as MS Office (ver 2000, XP, 2003, 2007)
You also have at least the following qualities and skills
- A high level of communication skills
- The ability to make non-technical people (clients) understand the simple essence of technical problems and HAVE CONFIDENCE in your abilities to get resolutions.
- Honest and good work ethic (you will work to targets each month)
The following additional skills or qualifications will be viewed favourably but are not essential.
- Industry certifications (degree,MCP, MCSA, MCTS, A+, Net+ etc)
- Basic or intermediate Windows Server 2003 skills
- Cabling experience - CAT5
- Printing equipment - diagnose & repair
- A drivers licence (preferably manual) and live in the Gold Coast area or Greater Brisbane area
About the Role:
You will be working with other technicians and Engineers in supporting our business client networks. You operate primarily from the Support Desk environment with our cutting-edge remote support tools, to maintain and repair client computers and networks. If you have experience with, or are keen to support clients in a face to face situation, you may also attend to Onsite support tasks which cannot be resolved remotely.
As your skills evolve, further opportunities for training and career advancement WILL be made available to you. It is our intention to partner with you in the active development of your career.
Package Details - What you get:
- The opportunity to work with an elite team in an enjoyable environment, on the Gold Coast
- Potential ability to transfer between Branches as they become available (two currently)
- Management that actively strives to advance your career and look after you.
- Carefully monitored and limited overtime requests to ensure balance of your work and personal life.
- A salary PACKAGE between $33,000 (little experience) and $45,000 (highly experienced) which includes:
- Base Salary commensurate with experience and skills
- Superannuation of 9% of base salary
- Performance based bonuses
Application Instructions:
This is a skilled position. Please do not apply if you do not satisfy every one of the above requirements; you will not gain an interview. Furthermore there will be specific verbal questions and WILL be a written test during the interview to ascertain that you do have the skill sets you claim to have, so you will not be able to 'fudge' your way through. If you have the critical skills described, you will breeze through.
Please apply direct to the General Manager (phone below) or via the contact form on this website.
If you have pre-application questions, you can phone Scott Jones on 0414 502228 between 4pm and 7pm any day including weekends.
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