Australia's Most Intelligent IT Services
Seven years on from when IT Leaders began, and things have changed in the business technology world. Business is more competitive than ever. Time is the new currency. If technology isn't helping you, it's getting in your way like never before.
What is needed is an IT provider which understands business imperatives, and knows how to leverage the latest technologies, and deliver real return on investment.
Here's what to expect from the most intelligent IT Management and IT Support services in Australia:
- Peace of mind of a detailed, written Service Level Agreement which we report against regularly.
- We monitor the health of your computers and networks all day every day, using the very latest technology, and without interrupting your staff.
- Diagnosis of many issues instantly using this technology, and then fixes performed remotely, without interrupting your staff.
- For every 10 staff you have, our after-hours scheduled maintenance services will save you over $20,000 p.a. in productivity.
- Simplify management of your business technology to ensure your minimal expenditure of time by your staff
- Predict your IT costs precisely by screwing them down to a fixed price, and making it simple for you to budget and calculate your ROI
- Maximise the benefits you can get from business technology by having experts provide advise to exploit technology opportunities and align your current infrastructure with your business goals.
- Improved 'green' credentials for your business since all of our services are delivered to minimise emissions. Choose green suppliers to reduce your own business carbon footprint.
DRIVE! Comes in three tailored plans for SMEs without an IT Department, and one special plan for larger enterprises...
DRIVE! [performance]
Our flagship IT Management Plan is for fast growing and successful businesses
that know it is important to get the best advantage from their IT.
DRIVE! [performance] makes budgeting easy, has no monthly surprises, and delivers you the best possible leverage to maximise return from your expensive human resources.
Using IT to Maximise Return:
The [performance] plan combines cutting edge monitoring and management tools with monthly meetings with an IT Leaders Productivity Manager who is an expert at matching your business goals to technology necessities.
Fixed Price IT Management (unlimited remote, on site, reporting and planning assistance):
We are so confident that the [performance] plan will give you superior reliability and drive your business forward, that we offer it with unlimited Support Desk and Unlimited On site Engineering. This means we carry the risk of your downtime costs just like you, and everything about your IT is geared towards ultimate reliability and maximum Return on Investment.
Designed for YOUR Business and Easy to Budget: This Plan is entirely customised for your unique business needs. We perform an in-depth analysis to determine what is important to you and your business, and then we quote a single all-inclusive price for properly maintaining and managing your technology. All our work is conducted via industry-leading task management systems that ensure your requests are completed on time every time.
Perfect Ethical Alignment:
There is something not altogether right about regular IT assistance, where the more problems you have, the more the labour bill clocks up and profits the IT provider. With DRIVE! [performance] we become financially responsible for the performance of your systems. If they aren't reliable, it costs us more to maintain them. Both parties are united in the desire to create a highly reliable, highly performing infrastructure.
DRIVE! [pace]
For busy business owners and managers who understand that more reliable computers
and fast problem resolution equals more productive staff and a more profitable business.
(Fixed price for all our intelligent services except on site repairs).
Significantly Improved Staff Productivity:
Our Leading edge technology monitors the health of your systems and reports to us on any problems found. In many cases diagnosis is instant, and problems can be fixed remotely, often with no interruption to your staff.
Unlimited Support Desk Assistance Included in the Price:
In the [pace] Plan we give you unlimited Support Desk assistance for your entire business. This means it doesn’t matter how many issues we find and fix, or how many times your staff call for help, you will never be charged any more than your single monthly fee. (On site engineering and hardware is extra.)
Task Management and Monthly Reporting to Save You Time:
Our ticketing system tracks every request and issue through to completion and keeps you updated during the process. We also send you a report monthly on the state of your network, issues resolved, and issues outstanding so you spend less time chasing answers and more time on profitable business activities.
The World’s Most Advanced Preventative Maintenance: We perform monthly software maintenance on your systems, without interrupting your staff. This essential tweaking and cleaning stops the “Win Rot” that slows computers to a crawl, and ultimately results in productivity improvements that far outweigh the price of the Plan. Twice per year we also attend on site to attend to computer hardware; clearing vents, checking fans and hard drives for signs of imminent failure.
DRIVE! [economy]
An entry-level, 5 star, responsive technology solution that covers your business essentials.
For Business owners with tight cash flow or with very simple needs.
(Some of our clients get started with this plan so they learn how good we are, and then look at the all-inclusive plans for better value and higher ROI later if it can be justified.)
Newsflash!! Drive [economy] is now just $9 per device per month!
Find and Fix Problems MUCH Faster:
Our Leading edge technology monitors the health of your systems and reports to us on any problems found. In many cases diagnosis is instant, and problems can be fixed remotely (with your authorisation). This saves you money with our cheaper Support Desk labour rate AND no on site call-out is required. You will see that every time there is an issue, it gets fixed faster and cheaper.
Business Safety Essentials:
We understand that it’s hard to remember to check whether your backup is working or your anti virus is up to date. Our systems will tell us whenever your backup has failed or your Anti virus is out of date or expired. As soon as we are alerted, we will contact you to confirm you would like us to correct the issue.
Annual Maintenance to Improve Speed:
Once a year we will conduct maintenance on all of your computers. We recommend this maintenance to be monthly, but if you can't afford that, then at least the Drive [economy] Plan ensures it gets done annually. Maintenance is essential to keeping your computers secure and running well. If you DON’T get any maintenance for your systems they will get slower and accumulate spy ware, posing a security threat and also wasting your precious time. Five staff wasting just 3 minutes per day from poorly tuned computers equals several thousand dollars per year in wasted human resources.
Complete List of DRIVE! Benefits
Each DRIVE! Plan contains Preventative, Responsive, and IT Management Benefits.
NOTE: Only the [Performance] Plan contains ALL of the features below.
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Service
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Benefit
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Network Health Monitoring & Diagnostics
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Daily monitoring of network connectivity, health & performance. Our system actively finds problems.
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Business Safety Essentials Monitoring
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Daily fault finding for often-neglected protection essentials such as backup, viruses, and spy ware.
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Monthly Testing of Backups
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Backups are only as good as the last time they were tested. A partial test restore confirms that your media contains restorable data.
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Microsoft Windows Maintenance
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Periodic thorough checking and cleaning of Windows environment to maintain speed.
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Software Patch Management
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Major software packages like Windows & Office need regular updates to keep them secure and stable.
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Hardware physical checks
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Prevent failures from blocked vents, broken fans, swollen capacitors, and slowly failing hard drives.
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Advanced Security Audit and Plan
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Security threats do not stay static. Have a Security Engineer review your technology security to ensure effective defenses. We check Internet firewall & routing, wireless encryption, email, web browser and more. (optional all plans)
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Formal issue ticketing, tracking & closure
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Our state of the art client management systems ensure that requests are not missed, and you are kept informed of progress. Use your own client login to view the status of all requests 24x7.
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Access to our Support Desk
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With our Leading remote support technology, we can fix up to 90% of your daily IT issues from our Network Operations Centre.
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Unlimited Support Desk Resolutions
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On the Pace and Performance Plans, Unlimited Support Desk assistance is included. This means 90% of your IT labour needs are already budgeted for in a fixed price.
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Access to On site Engineering
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For any issues that we cannot resolve remotely, we will need to dispatch an Engineer to work on site at your premises. We have a team of more than a dozen permanent staff with strong & diverse skills.
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Unlimited On site Engineering
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With the Performance Plan, unlimited on site assistance is included. This means your costs are all screwed down, and also that minimising all issues and resolution times with your business IT is OUR major daily priority.
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Vendor Support
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We will save you time by liaising with your vendors (eg phone company, photocopier company) to get them to complete your required work.
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Monthly Reporting
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This powerful and unique report developed over several years allows you to make precise decisions about your IT with ZERO guess work. We will show you the bottlenecks and dangers. Manage all your IT issues as though you have a dedicated IT Manager, with even less time and effort than what you spend now.
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Quarterly Business IT Strategy Meeting and Report
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Technology works better when it is designed with business goals in mind. We report on our activities and adjust your tech to get the best ROI. Have you looked at CRM, ERP, eMarketing? Do you use remote access technologies properly? Is your business changing? So is it missing massive opportunities to streamline using IT?
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Procurement Assistance
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Why go wandering around a retail store looking for technology answers? Leverage our knowledge & skills. Never buy the wrong product again, or buy for todays need without thinking about tomorrow.
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Advanced Procurement Assistance
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Your job is to run your business to maximum effect, our job is to deliver technology results that support that. Be ready for growth by understanding exactly (to the dollar) what any technology costs will be to get your new staff members productive. We can also keep your standard computers in stock to provide immediate installations
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Equipment lifecycle management
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Finding that a computer is too old to perform it’s role effectively is NOT best discovered during one of your busy periods or deadlines. Get IT Leaders to plan out the lifecycle of your equipment.
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BlackBox Staff Internet Control
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Much productivity can be lost and resources wasted on web-based facilities like Facebook, MSN Messenger, music downloads, and non-work websites. With IT Leaders BlackBox we can unobtrusively monitor and report on staff Internet usage, or block sites & services. (Optional)
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Ready to DRIVE your business further?
Please Contact Us for a prompt on site meeting to discuss your business needs
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