Australia's Most Intelligent IT Services

Seven years on from when IT Leaders began, and things have changed in the business technology world. Business is more competitive than ever. Time is the new currency. If technology isn't helping you, it's getting in your way like never before.

What is needed is an IT provider which understands business imperatives, and knows how to leverage the latest technologies, and deliver real return on investment.

Here's what to expect from the most intelligent IT Management and IT Support services in Australia:

• Peace of mind of a detailed, written Service Level Agreement which we report against regularly.
• We monitor the health of your computers and networks all day every day, using the very latest technology, and without interrupting your staff.
• Diagnosis of many issues instantly using this technology, and then fixes performed remotely, without interrupting your staff.
• For every 10 staff you have, our after-hours scheduled maintenance services will save you over $20,000 p.a. in productivity.
• Simplify management of your business technology to ensure your minimal expenditure of time by your staff
• Predict your IT costs precisely by screwing them down to a fixed price, and making it simple for you to budget and calculate your ROI
• Maximise the benefits you can get from business technology by having experts provide advise to exploit technology opportunities and align your current infrastructure with your business goals.
• Improved 'green' credentials for your business since all of our services are delivered to minimise emissions.  Choose green suppliers to reduce your own business carbon footprint.

DRIVE! Comes in three tailored plans for SMEs without an IT Department,
and two special plans for larger enterprises...

Our most popular plans are:

DRIVE! [performance]

Our flagship IT Management Plan is for fast growing and successful businesses
that know it is important to get the best advantage from their IT.

DRIVE! [performance] makes budgeting easy, has no monthly surprises, and delivers you the best possible leverage to maximise return from your expensive human resources.

Using IT to Maximise Return: 
The [performance] plan combines cutting edge monitoring and management tools with monthly meetings with an IT Leaders Productivity Manager who is an expert at matching your business goals to technology necessities.

Fixed Price IT Management (unlimited remote, on site, reporting and planning assistance):
We are so confident that the [performance] plan will give you superior reliability and drive your business forward, that we offer it with unlimited Support Desk and Unlimited On site Engineering. This means we carry the risk of your downtime costs just like you, and everything about your IT is geared towards ultimate reliability and maximum Return on Investment.

Designed for YOUR Business and Easy to Budget: This Plan is entirely customised for your unique business needs. We perform an in-depth analysis to determine what is important to you and your business, and then we quote a single all-inclusive price for properly maintaining and managing your technology. All our work is conducted via industry-leading task management systems that ensure your requests are completed on time every time.

Perfect Ethical Alignment:
There is something not altogether right about regular IT assistance, where the more problems you have, the more the labour bill clocks up and profits the IT provider.  With DRIVE! [performance] we become financially responsible for the performance of your systems. If they aren't reliable, it costs us more to maintain them. Both parties are united in the desire to create a highly reliable, highly performing infrastructure.

Advanced Reporting:
We report to you monthly or quarterly on exactly what you need to nkow about how yout IT is performing and how productive it has been for your staff. We proactively identify risks, and advise you of everything you need to know, in a very short, neat and comprehensive snapshot.

DRIVE! [pace] 

For busy business owners and managers who understand that more reliable computers
and fast problem resolution equals more productive staff and a more profitable business.

Complete List of DRIVE! Benefits

Each DRIVE! Plan contains Preventative, Responsive, and IT Management Benefits.
NOTE: Only the [Performance] Plan contains ALL of the features below.

	Service	Benefit
	Network Health Monitoring & Diagnostics	Daily monitoring of network connectivity, health & performance. Our system actively finds problems.
	Business Safety Essentials Monitoring	Daily fault finding for often-neglected protection essentials such as backup, viruses, and spy ware.
	Monthly Testing of Backups	Backups are only as good as the last time they were tested.  A partial test restore confirms that your media contains restorable data.
	Microsoft Windows Maintenance	Periodic thorough checking and cleaning of Windows environment to maintain speed.
	Software Patch Management	Major software packages like Windows & Office need regular updates to keep them secure and stable.
	Hardware physical checks	Prevent failures from blocked vents, broken fans, swollen capacitors, and slowly failing hard drives.
	Advanced Security Audit and Plan	Security threats do not stay static. Have a Security Engineer review your technology security to ensure effective defenses. We check Internet firewall & routing, wireless encryption, email,  web browser and more. (optional all plans)
	Formal issue ticketing, tracking & closure	Our state of the art client management systems ensure that requests are not missed, and you are kept informed of progress.  Use your own client login to view the status of all requests 24x7.
	Access to our Support Desk	With our Leading remote support technology, we can fix up to 90% of your daily IT issues from our Network Operations Centre.
	Unlimited Support Desk Resolutions	On the Pace and Performance Plans, Unlimited Support Desk assistance is included. This means 90% of your IT labour needs are already budgeted for in a fixed price.
	Access to On site Engineering	For any issues that we cannot resolve remotely, we will need to dispatch an Engineer to work on site at your premises. We have a team of more than a dozen permanent staff with strong & diverse skills.
	Unlimited On site Engineering	With the Performance Plan, unlimited on site assistance is included.  This means your costs are all screwed down, and also that minimising all issues and resolution times with your business IT is OUR major daily priority.
	Vendor Support	We will save you time by liaising with your vendors (eg phone company, photocopier company) to get them to complete your required work.
	Monthly Reporting	This powerful and unique report developed over several years allows you to make precise decisions about your IT with ZERO guess work.  We will show you the bottlenecks and dangers.  Manage all your IT issues as though you have a dedicated IT Manager, with even less time and effort than what you spend now.
	Quarterly Business IT Strategy Meeting and Report	Technology works better when it is designed with business goals in mind. We report on our activities and adjust your tech to get the best ROI. Have you looked at CRM, ERP, eMarketing? Do you use remote access technologies properly? Is your business changing? So is it missing massive opportunities to streamline using IT?
	Procurement Assistance	Why go wandering around a retail store looking for technology answers? Leverage our knowledge & skills. Never buy the wrong product again, or buy for todays need without thinking about tomorrow.
	Advanced Procurement Assistance	Your job is to run your business to maximum effect, our job is to deliver technology results that support that. Be ready for growth by understanding exactly (to the dollar) what any technology costs will be to get your new staff members productive.  We can also keep your standard computers in stock to provide immediate installations
	Equipment lifecycle management	Finding that a computer is too old to perform it’s role effectively is NOT best discovered during one of your busy periods or deadlines.  Get IT Leaders to plan out the lifecycle of your equipment.
	BlackBox Staff Internet Control	Much productivity can be lost and resources wasted on web-based facilities like Facebook, MSN Messenger, music downloads, and non-work websites. With IT Leaders BlackBox we can unobtrusively monitor and report on staff Internet usage, or block sites & services. (Optional)

Ready to DRIVE your business further?

Please Contact Us for a prompt on site meeting to discuss your business needs