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IT Management Services & Private Cloud

 MG_4681_SMALL_WEBHello, my name is Scott Jones and I am the founder of the IT Leaders Group.

Since 2001 i have been researching and responding to what the business community wants in an IT provider.

 

IT Leaders is different.

The entire business is designed around ten years of feedback from business clients. We deliver fast and consistent response times because we have very well designed business processes. We can handle over 3000 individual service requests and monitoring alerts per month, and that will scale infinitely.

We have highly skilled engineers who speak your language. Our robust recruitment methodologies are unique; I built them from scratch myself because I was not satisfied with hiring the wrong people. They are unlike anything used by any other IT firm in the world.

Our account management is dedicated to helping us communicate complex technology issues effectively. This enables you to make excellent decisions, making your business better through smarter use of technology.

It's all very quick and easy to SAY how good we are at what we do, but I can also give you proof and many highly satisfied clients you can speak to if you wish.

IT Leaders has internal systems designed to serve you consistently.

Where many IT providers come unstuck is that they don't have proper business systems in place to handle things like spikes in breakdowns, client growth, staff absences or customer complaints. As such, they grow to the limits of their systems, and the limits of their individual staff to be able to cope without good systems.  This is why you'll sometimes get a "good engineer" and you like an IT firm, and then the Engineer changes and you dont like the IT provider any more. They had no systems to ensure consistent service. 

Even better than that, we also regularly report on our own performance using these systems. We promise our IT Management clients a Service Level Agreement, and we are committed to self-assessment of our performance beyond any checks that you might conduct. Being the best IT provider in Australia is all about unfaultable ethics, constant improvement and never resting just on our reputation.

IT Leaders' recruitment, inductions and appraisal systems create your Elite Team.

I didn't think recruitment agencies were doing a very good job of finding the best staff, so I designed our own recruitment and induction process from scratch. I would wager it's more rigorous than 99% of businesses in Australia. This is then supported by an ongoing performance appraisal process that ensures the right people are in the right roles.

As a result, we have an elite team who loves what they do, and are given the right responsibilities for their skill levels. It's not just about certifications or qualifiations although we do encourage and often pay for staff to do those things to enhance their careers.

IT Leaders has the breadth of experience to Drive Your Business Further

Business technology is NOT about computers and server, no matter what the geeks might tell you.

It's about getting a better result from the people and assets in your business, by LEVERAGING technology in smarter ways.

The critical starting point for most businesses is to get their IT infrastrucutre under control: configured properly, and working reliably. If this is not done right, your entire business will suffer lower productivity. We do this through our 'Drive' IT Management service. It doesn't matter whether your IT is a complete mess or badly in need or upgrades, or whether it seems Ok to you, we can get it under control, get your costs nailed down to a fixed price, and give you the peace of mind you would have if you could justify hiring a brilliant IT Manager.

We have designed and completed IT infrastructure projects for small growing businesses, as well as ASX200 listed organisations with big demands. We have also provided expertise and skilled labour to very large organisations to assist with their internal IT projects.

 

You'll find plenty more information on this website about what you need to know about IT, and how we can help you.

Please Contact me for further information and I or one of my team will be very pleased to meet with you to discuss your needs.

 

Sincerely,


Scott Linden Jones
IT Leaders