IT Support and IT Management Services
Hello, my name is Scott Jones and I am the founder and General Manager of the IT Leaders group of businesses.
Since 2001 i have been researching and responding to what the business community wants in an IT provider.
Here are the top 3 things that business owners and managers dislike about IT providers:
- Slow or inconsistent response times, affecting your business productivity and staff satisfaction.
- Techncians that talk 'techno babble' instead of English, making it hard for you to understand and make good IT decisions.
- An apparent lack of knowledge in certain areas of IT, affecting your ability to leverage IT properly, or resulting in badly configured equipment and/or constant outages.
IT Leaders is different.
The entire business is designed around delivering fast and consistent response times, highly skilled engineers who speak your language, and account management dedicated to making your business better through smarter use of technology.
It's all very quick and easy to SAY how good we are at what we do, but I can also give you proof and many hundreds of highly satisfied clients you can speak to if you wish.
IT Leaders has internal systems designed to serve you consistently.
Where many IT providers come unstuck is that they don't have proper business systems in place to handle things like growth, staff absences or customer complaints. As such, they grow to the limits of the knowledge We have a client management and ticketing system which enables us to track every client request, and follow everything through to completion.
Even better than that, we also regularly report on our own performance using these systems. We promise our IT Management clients a Service Level Agreement, and we are committed to self-assessment of our performance beyond any checks that you might conduct. Being the best IT provider in Australia is all about unfaultable ethics, constant improvement and never resting just on our reputation.
IT Leaders' recruitment, inductions and appraisal systems create your Elite Team.
I didn't think recruitment agencies were doing a very good job of finding the best staff, so I designed our own recruitment and induction process from scratch. I would wager it's more rigorous than 99% of businesses in Australia. This is then supported by an ongoing performance appraisal process that ensures the right people are in the right roles.
As a result, we have an elite team who loves what they do, and are given the right responsibilities for their skill levels. It's not just about certifications or qualifiations although we do encourage and often pay for staff to do those things to enhance their careers.
IT Leaders has the bredth of experience to Drive Your Business Further
Business IT is NOT about computers, no matter what the geeks might tell you.
It's about getting a better result from the people and assets in your business, by LEVERAGING technology in smarter ways.
The critical starting point for most businesses is to get their IT infrastrucutre under control: configured properly, and working reliably. If this is not done right, your entire business will suffer lower productivity. We do this through our 'Drive' IT Management service. It doesn't matter whether your IT is a complete mess or badly in need or upgrades, or whether it seems Ok to you, we can get it under control, get your costs nailed down to a fixed price, and give you the peace of mind you would have if you could justify hiring a brilliant IT Manager.
From that excellent stable base we can do amazing things. We can implement software that runs your entire business. We can integrate financial software that automates many tasks that your staff are currently doing manually. We can create highly effective website and eMarketing tools, either integrated to the rest of your business IT, or low-cost stand alone packages (like this very website).
We have designed and completed IT infrastructure projects for small growing businesses, as well as ASX200 listed organisations with big demands. We have also provided expertise and skilled labour to very large organisations to assist with their internal IT projects.
You'll find plenty more information on this website about what you need to know about IT, and how we can help you.
Please Contact me for further information and I or one of my team will be very pleased to meet with you to discuss your needs.
Sincerely,
Scott Jones (CDE)
IT Leaders
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