Key Staff

Scott Jones - General Manager, Brisbane Branch Manager
Certfied Developer of Enterprise, Speaker, Business Analyst

Scott began IT Leaders in 2001 in response to a lack of quality IT providers in the SME sector in Australia.  Prior to that he worked in various sales, technical and business administration contracting roles. In 2003 he completed studies in business to become a Certified Developer of Enterprise.  In 2008 he was a finalist in the Business News Publications Young Entrepreneur Awards and has been involved in peer mentoring for other young entreprenuers. "I love business and building a quality enterprise which truly helps the business community."

Scott does guest writing spots for various publications including National Accountant Magazine, Accounting Technician, and Your Life magazine and is seen as a leader in the field of Business IT Services.

Scott's Blog Website

Chris McAvinue - National Sales Manager
Microsoft Certified Systems Engineer

Chris works from the Gold Coast IT Leaders Branch and heads up our sales department.  Chris has technical qualifications and many years of account management experience looking after purchasing, projects and IT management assistance of medium and large enterprises.  His advanced product knowledge and project management skills gives him the ability to recommend the right solution every time, and oversee the implementation of the technical team to deliver results on time and on budget.

Chris also provides reporting feedback and strategic analysis for many of our clients under the DRIVE IT Management Plans,

Robert Coulstock - Brisbane Technical Manager & Senior Project Engineer
Microsoft Certified Systems Engineer
Bachelor of Information Technology
Bachelor of Electronic Engineering
Talkswitch VoIP Certified

Rob has worked in the Information Technology industry within Australia for the past 15 years. His experience encompasses a broad range of  positions including Technical Support Specialist for a client base of over 5000 users, Systems Administrator in a global corporate network environment, and Project Manager for a large scale industrial computing business.

Rob holds a Bachelor of Information Technology and a Bachelor of Electronic Engineering from Queensland University of Technology, as well as being a fully qualified Microsoft Certified System Engineer.  He manages the Brisbane technical team and is also the reporting and strategy contact for several of our key clients in Brisbane, including ASX 200 listed Linc Energy.

Joe Krajewski - Procurement and Logistics Manager

Joe has been weaving his magic at IT Leaders since 2005 and has built a reputation as a super reliable and no-nonsense quiet achiever.   No matter how many huge client projects and regular purchases are happening simultaneously, Joe always manages to get all required equipment to us, on time and on budget. 

Joe is sharp, efficient and always friendly; a real pleasure to work with.

Mark Hallam - Gold Coast Technical Manager
Microsoft Certified Professional

Mark is one of our Top Gun engineers who in 2008 was promoted into a management position to oversee the majority of our technical work.  He has 10 years IT and team management experience and we are pretty confident there is not another human being alive who can work with greater speed and precision on SME networks and servers.  This efficiency and dedication is a great influence for our more junior team members.

Mark is also the resident expert in implementation and improvements of our world-leading client network monitoring systems.

 

Matthew Bullerwell - Senior Technical Client Manager
Microsoft Certified Professional (Windows Server 2003)
Microsoft Exchange 2007 Microsoft Certified Technology Specialist (MCTS)

Matthew started out in IT providing technical support to the private sector in 1998. From there he moved to the database industry developing databases for the mining and agricultural industries. A move to the Gold Coast prompted a change in career and so he mastered the role of Systems Administrator for one of Australia's largest franchises, supporting both the head office and over 200 franchisees.

Looking for a change of scenery and a chance to get back to core IT, Matthew joined the IT Leaders team in 2006 where his experience in the Accounting industry has enabled him to contribute highly to our growing number of Accounting professional clients. "Working in the trenches of IT lets me get my hands dirty with the kinds of challenges I relish"

 Since then Matthew has been involved in serving both small business clients and, more recently, being point man for some of our larger project clients like FKP and The Eastern Pipeline Alliance. Mathew now works from our Brisbane office.

Harmony Hayler - Administration Manager & Web Projects Manager

Harmony has a multi-faceted role, comprising of HR & Admin Management, creditor and debtor management, and Website Project Management.

Harmony is our website specialist, and can recommend and implement an effective web and e-marketing solution for any sized business. 
Aside from helping our website clients to generate more sales for themselves, she also protects our revenue by running a very tight ship with our  debtor and creditor systems. She contacts clients immediately if their accounts become overdue and expertly manages all aspects of our credit control.

Garrick Walsh – Support Team Engineer

Cisco Certified
Certificate lll in Information Technology
Austel Cabling Certificate
Bachelor ICT
Joining the team in the 2008-09 financial year, Garrick was a Network Administrator for a creative development agency in SE QLD. He has a broad cross section of skills, completing large numbers of our service tickets one day, and playing the lead role in a cabling project the next day. Garrick is also a fast learner and has a hunger for new knowledge and skills.



Steve Hughes - Support Team Engineer
Cert 4 Business Admin
A+ Cert, Cert III Network Admin, Server 2003.

Steve brings with him many years of grass-roots IT support and a wide array of remote support experience from both multi-national IT firms and the small business sector.  His observations continue to tweak and improve our Support Desk efficiency. His experiences give him a range of skills with applications and Operating Systems support & configuration, and also a very sharp diagnostics ability for LAN and WAN problems.

Steve actions client's issues with a sense of urgency, and expertly manages the escalated requests of  many  of our 5-20 staff business clients including The Executive Alliance, Joe Walsh & Associates, and Mckern & Associates.

Steve Peters - Support Team Engineer
Bachlor of Business (Information Systems)
Talkswitch VoIP Certified

Steve Peters came down from Rockhampton to join our team in May 2007, where he previously worked in an IT role supporting SME businesses and several remote offices of multinational organisations. 

Steve is qualified in business information systems and has spent several years mastering common Microsoft softwares.  Clients love Steve's friendly and calm nature, and it amazes us how he never looks stressed, balancing the pressures of managing very different client environments with ease.  Steve manages both remote and onsite work with many of our 5-20 staff Gold Coast business clients, including Gold Coast Business News and Pacific Optics.

Chris Beaumont - IT Infrastructure Analyst & Projects Manager
Microsoft Certified Professional (Windows Server 2003)
MCSE Exams in progress
Diploma in Information Communication Technology
Acronis Certified

Chris joined us in January 2008, from Auckland New Zealand.  He brought with him a wealth of experience in supporting larger organisations and large server environments, having worked for one of New Zealand's largest technology companies. 

We have found Chris to be particularly skilled at security analysis and designing and deploying complex server & network platform solutions, and  so we created him a role in this area.  Chris is also skilled in other emerging software technologies like Server Virtualisation and Microsoft Sharepoint Server.  Chris has recently assisted with infrastructure developments for the likes of Linc Energy, WideSpan Sheds, National Security Group  and AMX Australia

Todd Kendrick - Support Team Technician

Server 2008 Microsoft Certified Technical Specialist (MCTS) trainee

Todd came from a background of Senior Help Desk in household name entertainment & internet services company.  He outgrew the role and wanted to get involved with a quality organisation that could offer new challenges.

Todd has a thorough framework of PC & LAN knowledge with a rapidly growing skillset in other areas.  He is often the first line of contact for clients calling our Support Team for assistance and has become highly respected by our clients over the past months for his can-do attitude and accurate advice. Todd now coordinates the daily work of a number of our largest clients.

Mike Beaumont -  Support Team Technician

Mike is a high level desktop and network technician with a fantastic work ethic and unfaultable customer skills.
Mike is a ticket crunching machine, resolving up to 200 client support tickets in a month, with a happy customer at the other end of each one of those tickets.

Interested in a Career with IT Leaders?