We are serious about our clients’ satisfaction! This means that we need to seek regular feedback and use that feedback to improve our service delivery.
Every single item of work we do for clients (which was over 18,000 individual ‘tickets’ in 2010 alone), asks for feedback once the ticket is closed. Because this survey only takes a few seconds, we get useful levels of feedback. It’s only two questions, with space in the survey to also add any other information that we can use to improve.
The latest survey result is below.