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IT Support Solutions

IT Support Services

We offer Professional IT support services delivered onsite and remotely for your Business.

Get IT Support for Your Business Now!

IT Services

Tailored to Your Business Needs

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IT Support

Improving security and performance by delivering bespoke cloud computing services to your business

Managed IT Services

Managed IT Services

Eliminate uncertainty with a thorough evaluation of your needs, aims, and hurdles, and find the ideal solution.

cloud computing

Cloud Computing

Improving security and performance by delivering bespoke cloud computing services to your business

voiptelephony

VoIP Telephony

Eliminate uncertainty with a thorough evaluation of your needs, aims, and hurdles, and find the ideal solution.

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IT Consulting

Streamlining processes & increasing efficiency by providing professional IT consulting in Brisbane & Gold Coast

IT Support Solutions Tailored to Your Needs

IT Leaders has been providing professional IT Services for more than 20 years, including onsite and remote managed IT support services to many Gold Coast & Brisbane-based organisations.  Our office & workshop are located just off the M1 In Nerang, where our incredible technical team members base themselves.  We support our clients remotely from this location & we also have technicians on the road covering the Gold Coast, Brisbane & Ipswich as well as most of SE Queensland, assisting our incredible client base with their IT requirements onsite.

Providing outstanding IT Support services to the Greater Gold coast is at the core of our operation with assistance extending to server & network management (for both Apple Mac and Windows environments), point of sale, wireless networking assessment & infrastructure design, mobile device management support, Mac deployment support, cloud solutions and integration (specifically around Office 365 & Google G Suite and a huge array of connected applications), Virus and Security Management, Laptop & PC repairs & upgrades, redundancy solutions and the list goes on.

Your business will be monitored by our highly skilled IT team and sophisticated systems. With our specialist skills and availability to suit your needs, it will be like hiring your own elite team of IT professionals.  

Managed IT

Managed IT Support Services

Proper management of your business technology (as opposed to just fixing things that are broken), ensures lower downtime and higher productivity.

Utilising industry leading monitoring and management systems to not only detect software and hardware issues but also fix them.

Professional management software that allows our IT service technicians to manage thousands of devices connected to you network remotely, giving us get real time data to proactively prevent issues as well as instant access to critical issues.

Let us support your business with professional managed IT services. Improving your productivity and operations, we can make doing business easier for you.  Whether its managing existing physical infrastructure, VoIP telephony, cloud solutions, licensing or user support we have a team of professionals to complement your business.

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Unlimited Proactive

IT Support Packages

Starting from

$69

Per user per month

IT Leaders is providing clients with a variety of Unlimited IT Support Packages which cover all your corporate IT operations. Packages start from $69 per user, per month and scale up to suit your business model. For more information please contact us today….

Package Includes:

IT Support Services

Onsite or Remote

Our IT service desk answers calls directly so you have an IT technician that can fix your computer problems immediately, in most circumstances.

Remote Fixes – We can access your computer through the internet via a remote assistance application, fixing your computer frustration while on the phone.

Onsite Fixes – Our mobile IT support service can fix your problems onsite without any worries at all. Some Computer and Networking issues need a hands-on solution and IT Leaders has the team of technicians to sort out your computer issues quickly.

Our support services extend to both home and business users. We know how frustrating computer problems can be. Whatever your computer issues – Our IT expertise is has made us and leader in the field.

IT Consulting

With 20+ years of experience with IT Consulting we have a specialised team to help you with your next project. Make sure you get the best strategy and planning advice from the right company. If you’re about to embark on a large project or need ongoing expert strategy and planning advice, IT Leaders has a range of IT Consultants and experts to assist you along the way.

Cloud Services

With hosted virtual server environments run by a high quality IT provider, the complexities are taken care of, resulting in zero capital cost, a cash-flow friendly monthly access fee, the latest technology, it’s also simple and has immediate adaptability to your business growth needs.

Cloud Migrations

We’ve been migrating clients to cloud systems since before it was a buzzword, with over 10 years of refining and optimising our cloud migration process, IT Leaders are ideally placed to migrate you to Private Cloud or Office 365.

VOIP Telephony Services

Power your growing business operations and save money with communication that was built for the future. VoIP Technology is short for ‘Voice Over Internet Protocol’, this technology lets you make and receive calls from over the internet instead of a regular copper network.

Our cloud PBX system is flexible, scalable, easy to use and packed with the latest features. This is the perfect VoIP communications solution to transform your business. Our solution allows you to easily setup new phones within minutes.

Ad Hoc IT Support

If you prefer an IT services provider that you can call on whenever you have an IT problem but prefer not to sign up to a monthly service, then look no further.

We are an IT support company that provide an affordable hourly ad-hoc support option. Our computer support technician will provide onsite or remote IT assistance to sort out your IT problems for a set hourly fee. We also offer pre-paid blocks of IT support hours for purchase which better suits some smaller businesses requirements and helps reduce running costs. These can be used when needed, and recharged when they have been used.

Office 365 Support

IT Leaders we have a dedicated computer support help desk and an easy ticket management system. With our highly experienced consultants and engineers who are readily available to provide effective and efficient Office 365 support. We understand that downtime can be frustrating and stressful. Our aim is to ensure that your workplace is running at maximum efficiency and any IT issues are resolved quickly and effectively by the IT Leaders support team.

Cyber Security

As trusted IT service providers, we’re in a constant battle to protect our client’s businesses and their customer’s information from ransom attempts, commercial espionage and other malicious activities.

Many of the tools and barriers used in previous years no longer work, in the modern IT era, multiple layers of protection are necessary. If your business has no strategy to counter security threats, then your business will inevitably be breached, and you will lose sensitive data, time and money.

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Managed IT Support Package Brisbane

No two businesses are the same, we design an IT support package that will suit your business needs and budget.

Cyber threats continue to be a major player in data loss and business IT downtime. Our custom business IT solutions package will focus on your business IT security and business continuity. Our priority is to secure your IT infrastructure and implement redundant onsite and offsite backups.

When disaster strikes, your business IT will be in capable hands.

Frequently Asked Questions

First of all, choose a company that has a good culture.

The IT Support Company should ....

Be Personable.

  1. Be Knowledgeable.
  2. Be Available at short notice in times of emergencies.
  3. Always have good attention to detail.
  4. Constantly on the lookout for security loopholes.

We offer ad-hoc IT support, hourly blocks and managed IT support options, ask us which is right for you. We can customise our plans to suit any business.

Immediate IT support is just a phone call away. For urgent requests please phone, for non-urgent requests you can either call, fill out the form, or send an email enquiry. Our help desk can take care of a lot of issues remotely or advise if an onsite visit may be required to address your issues.

Typical response times are within 24 hours, urgent matters are escalated and dealt with within 1 to 2 hours.

Yes, our personal liability insurance protects us and our clients from accidental damage.

Yes! We provide 24/7 IT support to our existing clients. Support is reserved for emergencies only.

Initially, we will have a meeting with you and go through all the aspects of your IT support. We will find out, what's been working, and what hasn't been working. We will then identify what passwords are required across the network and internet platforms prior to notifying the existing IT support. We will also make sure that you, the client, are not at risk by making sure you have a good backup of your data in hand prior to notifying your existing IT Support. We make sure to protect the clients’ interests every step of the way.

Free Download

Fixed Price Technology Management Brochure

Interested in our IT Services and want to know more about our fixed pricing?

Download our brochure by clicking the button below.