Support Hub

The easiest way to get support is to:

  1. Click the IT Leaders logo in your system tray (near the time and date on your taskbar)
  2. Click the three dots from the popup window.
  3. Click ‘Create Ticket’, fill out your details, then click ‘Send’.

You can also contact us by using one of the options below.

Email Support

Lodge an email ticket with our support team. Please include a clear description of the problem with screenshots (if applicable).

Lodge A Ticket

Phone Support

If you need urgent support, call our support team.

Calls outside of operating hours may attract additional charges. Check your service-level agreement for details.

Customer Portal

Access your customer portal to lodge tickets, manage your users, track invoices, and more.

Log In
Watch Walkthrough

New and Exit User Forms

Fill out a form to add a new staff member to your organisation or remove an existing one.

Add User
Remove User

Remote Support

If we’ve asked you to share your screen, click the below button to give us access.

Share Your Screen

FAQs

Yes, our support team are available 24 hours a day, 365 days a year. Keep in mind that additional fees and charges may apply for out-of-hours service.

To resolve your problem as quickly as possible, try the following steps before contacting our support team.

  1. Restart your device. (Make sure you save your work first.)
    • To do so, press CTRL + ALT + DELETE on your keyboard, click the power icon in the bottom-right of the screen, the click ‘Restart’.
  2. If the problem relates to a specific program:
    • Fully close and restart the program.
  3. If the problem relates to power or connectivity:
    • Make sure all connections are properly plugged in to both your device and the power outlet.
    • If the device’s screen is black, check if any fans or lights are running.
  4. If the problem relates to password entry:
    • Make sure Caps Lock is turned off.

To help our support team resolve your matter as quickly as possible, please include:

  1. a clear description of the problem, including when you first noticed it
  2. screenshots of the problem (if applicable)
  3. any steps you’ve taken to try to resolve the problem (such as restarting your computer).

When you lodge a ticket, our support team will review and triage it. Once your ticket has been assigned to a support technician, you’ll receive an email notification with a support ticket number.

If you aren’t satisfied with the support you receive from your assigned technician, you can request an escalation to management.