Move from desk phones to voice telephony – calls from anywhere in the world, on any device.
years in business
clients
professionals
I want to move away from landlines.
I want my team to work from anywhere.
I want to reduce my telephony costs.
Replace your landline with an app you can use from your computer, phone or tablet.
Make and take calls from any device, anywhere in the world.
Enjoy monthly, per-user billing – with no expensive setup or ongoing maintenance.
Landlines are expensive – to set up, to run, and to scale.
And they tie your team to their desks, which means paying for extra mobile phones (that you don’t have call visibility over).
A VoIP phone system delivers the same functionality as a landline PBX in one, easy-to-use app.
Download it on any device, then make and take calls wherever you are, with built-in features like call recording and analytics.
It’s that simple.
Add and remove users to your PBX system in hours, not days – and without expensive hardware.
Enable call recording and set retention periods for compliance and staff training.
Set up auto-attendants that help direct callers to the right department.
Create call queues enriched with features like welcome messages and queue position announcements.
Build call groups, turn on automatic call forwarding, and do everything else you’d expect from a fully featured PBX system.
With over 2 decades in voice systems, I’ve witnessed the standard for business communication evolve to its current form: seamless, 24/7 connectivity from the office, home, or customer sites.
That’s why our VoIP solution of choice is Connect PBX, a cutting-edge platform that blends the reliability of traditional voice systems with the power of advanced omnichannel unified communications.
Secure, easy to manage, and designed for effortless user experience, Connect PBX delivers unmatched reachability and functionality to keep your business moving forward
Rick Pearce
Senior Telecommunications Engineer, IT Leaders
Talk through your business’s current IT with one of our IT solutions architects.
They’ll explain the benefits you can expect when you switch to IT Leaders.
One of our technicians audits your current IT environment.
We’ll propose a solution that includes every product and service you need with monthly, per-user pricing.
Changing IT providers isn’t like it used to be.
Most of our clients switch to us with fewer than 5 minutes of downtime.
Change can be that easy.
It’s like your current phone system – just cheaper to set up, easier to use, and simpler to manage.
You use our VoIP app to make a call from your laptop, tablet or phone.
Your internet provider routes your call to your recipient.
Helping Queensland brands take control
since 2003.
Voice over internet protocol (VoIP) is generally cheaper, easier to set up, and more convenient than wired telephony.
A traditional commercial setup involves a landline PBX (internal telephone system) that connects to the PSTN (external telephone system). Today, though, PSTN lines are being phased out across Australia. Most telcos are encouraging their customers to transition to VoIP – a faster, cheaper, and more flexible alternative.
VoIP calls are carried over the internet. That means they can be made to any endpoint with the right software – a computer, a phone, or a tablet. Most VoIP calls can also be transferred across devices. For example, you could take a call on your computer, then transfer it to your mobile if you needed to leave the office. There’s no expensive wiring or time-consuming deployments – and, if you need to add users, your IT partner can simply add extra numbers/seats to your plan.
Unified communications is exactly what it sounds like: voice, video, chat and collaboration, available through a single, cloud-based platform like Microsoft Teams, Zoom, or Cisco Webex.
Traditionally, each of those functions would have been separate. Your team would have made calls through wired desk phones or from company mobiles. They would have chatted through Teams or Slack. They might have made video calls through Skype or Zoom. Files would have been shared via email, Google Drive, or SharePoint.
Modern UC platforms combine all those different functions into one piece of software. Today, your people need just one app to communicate however they want, from any endpoint, anywhere in the world. Your attack surface shrinks, your comms costs plummet, and your ability to work collaboratively improves dramatically. It’s a simpler, better way of working – and an essential part of any digital transformation.
It depends on your devices. If you have legacy landline phones, then VoIP calls won’t come through. Newer, UC-certified devices, though, are built to make and take calls from platforms like your VoIP setup or Microsoft Teams.
‘VoIP’ is an acronym of ‘voice over internet protocol’, which refers to any voice system that uses the internet instead of analogue copper lines.
‘PBX’ is an initialism of ‘private branch exchange’, which refers to any internal voice network within a company. A PBX can be analogue or VoIP. Staff can make calls from a PBX system to people outside their company by connecting to the external phone network.
Get the information you need to properly unify your people’s communications.
